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The system has received automatic updates from Windows and Avast! and perhaps other programs. However, it would seem obvious that something changed - I just can't pinpoint it. #Epson xp 810 ink pad done continue scan softwareNo new software was installed from the time it last worked to the For no apparent reason the scanner stopped working. " Have you changed any software prior to installing your scanner?" The scanner was installed and working correctly. Thank you so much for taking time to respond.ġ. I would appreciate any further assistance you can provide. The error with the scanner still occurs.) The mouse worked in the old USB port and still works in the new USB port. ![]() I moved the scanner to the USB port the mouse was connected to. (One additional thing to mention: I have also tried connecting with a different USB port. > The scanner option is not active, meaning the scanner WIA is not recognized. (both Anti-Virus and Windows Firewall still DEACTIVATED)>ĩ. Then the message that "EPSON Perfection V500 is installed and ready to use."Ĩ. Powered up and attached Scanner using USBħ. #Epson xp 810 ink pad done continue scan driverInstalled EPSON driver epson13936.exe dated J2:54:21 PMĦ. Deactivated both Anti-Virus and Windows Firewallĥ. Uninstalled ESPON Scan (with both Anti-Virus and Windows Firewall DEACTIVATED)Ĥ. Turned off both Anti-Virus and Windows Firewallġ. > The scanner option is not active, meaning the scanner WIA is not recognized.ġ. Detached, recycled power on scanner, re-attached scanner.ģ. I have done as you recommended and it did not make a difference.Ģ. Hope this information is helpful and do let us know if you need further assistance. Help: Add a program to the Windows Firewall exceptions list
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